ArcromRide Safeguarding Policy

Introduction

At ArcromRide, we are committed to ensuring the safety and well-being of both our drivers and riders. This safeguarding policy outlines our procedures and responsibilities to protect all individuals who use our service. This policy applies to all ArcromRide employees, drivers, riders, and associated personnel.

Objectives

To create a safe and respectful environment for drivers and riders.
To establish clear procedures for reporting and managing safeguarding concerns.
To promote awareness and training regarding safeguarding issues.
To ensure compliance with relevant laws and regulations.

Scope

This policy covers all interactions between drivers and riders during the provision of ArcromRide services. It includes guidelines for behavior, incident reporting, and the roles and responsibilities of all parties.

Principles

Respect: All interactions between drivers and riders should be based on mutual respect and dignity.
Safety: The safety of drivers and riders is paramount, and all reasonable measures will be taken to protect them from harm.
Confidentiality: All safeguarding concerns will be handled with the utmost confidentiality and sensitivity.
Accountability: All parties are responsible for upholding this policy and reporting any breaches or concerns.

Responsibilities

ArcromRide Management

Ensure that all drivers and riders are aware of and understand this safeguarding policy.
Provide regular training on safeguarding issues and procedures.
Maintain a clear and accessible reporting system for safeguarding concerns.
Investigate all safeguarding reports promptly and take appropriate action.

Drivers

Treat all riders with respect and ensure their safety throughout the ride.
Adhere to all ArcromRide policies and procedures, including this safeguarding policy.
Report any safeguarding concerns or incidents immediately using the designated reporting system.
Participate in safeguarding training sessions provided by ArcromRide.

Riders

Treat drivers with respect and report any behavior that makes them feel unsafe or uncomfortable.
Adhere to all ArcromRide policies and guidelines.
Use the designated reporting system to raise any safeguarding concerns.

Reporting Procedures

For Drivers

Immediate Action: If a driver witnesses or experiences a safeguarding concern, they should take immediate action to ensure the safety of all parties.
Report: Use the ArcromRide app or designated hotline to report the incident as soon as it is safe to do so.
Documentation: Provide detailed information about the incident, including time, location, individuals involved, and any actions taken.

For Riders

Immediate Action: If a rider feels unsafe or witnesses a safeguarding concern, they should take immediate action to ensure their safety.
Report: Use the ArcromRide app or designated hotline to report the incident as soon as it is safe to do so.
Documentation: Provide detailed information about the incident, including time, location, individuals involved, and any actions taken.

Investigation and Response

Initial Assessment: Upon receiving a safeguarding report, ArcromRide will conduct an initial assessment to determine the severity and nature of the concern.
Investigation: A thorough investigation will be conducted, which may include interviews with the involved parties and any witnesses.
Action: Based on the investigation findings, appropriate actions will be taken. This may include disciplinary measures, suspension of services, or referral to external authorities.
Support: Provide support to drivers and riders affected by the incident, which may include counseling or other resources.

Training and Awareness

All drivers and riders will receive information about this safeguarding policy during their onboarding process.
Regular training sessions will be conducted to ensure ongoing awareness and understanding of safeguarding issues and procedures.
Updates to the safeguarding policy will be communicated to all drivers and riders promptly.

Review and Monitoring

This safeguarding policy will be reviewed annually to ensure its effectiveness and relevance.
Feedback from drivers and riders will be solicited and considered during the review process.
Regular audits will be conducted to ensure compliance with this policy.

Contact Information

For any safeguarding concerns or questions about this policy, please contact ArcromRide support at contact@arcromride.com.